Shipping & Delivery

We want your FRAISES order to arrive safely and with clear updates along the way.

Shipping options

Available shipping methods, prices, and estimated delivery timing are shown at checkout based on your destination. We do not want to promise a delivery date before the carrier and destination are known.

Order processing

Once your order is prepared for shipment, tracking details will be sent to the contact information provided at checkout when tracking is available.

Address changes

If you notice an address mistake after ordering, contact us as soon as possible. We will do our best to help before the order is processed, but changes cannot be guaranteed once a shipment is in progress.

Delivery issues

If tracking shows a problem, your package arrives damaged, or you receive the wrong item, contact FRAISES through our Contact page with your order number so we can help.