Returns & Exchanges
We want you to feel confident ordering FRAISES. Because final return rules can depend on the item and order, please contact FRAISES before sending anything back so we can confirm eligibility and instructions for your specific order.
How to start a return or exchange
Use our Contact page and include your order number. We’ll review the request and provide the next steps before anything is shipped back.
Wrong, damaged, or defective item
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and a description of the issue so we can review it.
Size or color exchanges
Exchange availability depends on current stock. Contact FRAISES first so we can confirm whether the requested size or color is available.
Refund timing
If a return is approved, refund timing can depend on the payment method and payment provider. We’ll provide the applicable details with your return instructions.